Testimonials for Total Basement Finishing of Connecticut

February 7, 2019 Mr. Larry Janesky, Owner Connecticut Basement Systems 33 Progress Avenue Seymour, CT 06483 Re: Connecticut Basement Systems (CBS) Hegermiller Installations – 4 Oakledge Circle and 18 Scribner Ave, Norwalk, CT 06854 Dear Mr. Janesky, I am writing to compliment you and your team. From my initial inquiry to CBS to the completion of the second installation today, your people were a complete pleasure with whom to work. Your salesperson, Vin Orsini overcame my significant objections to hiring CBS, starting with the adequacy of the design and ending with your price for the work (which was significantly higher than the competition). What convinced me to work with CBS was Vin’s thorough knowledge not only of your product, but of construction and of the specific challenges of the job. He far surpassed his peers from Vulcan and BudgetDry who gave cursory, inaccurate or incomplete answers to my questions. Over multiple conversations, Vin spent the time necessary to fully understand the project and to thoroughly explain the solution he recommended. He also was available to me through the prolonged scheduling process and through the job completion. He returned calls, text and emails promptly. Your production coordinator, Jennifer Raccio, was a joy. I had asked for an earlier job date than was called out in the contract. She called and offered me several dates and ultimately the job was completed before the specified contract date. She was unfailingly cheerful and accommodating. Finally, your construction crew – both times headed by Josh – was fantastic. (They did my daughter’s house at 18 Scribner first, after which I requested them for the job at my house. I am so glad that I did.) The crew called ahead to confirm their arrival time, arrived when scheduled, worked diligently while on the job, and did a splendid job overall at both locations. Their work was neat and professional. Their truck was well organized and clearly reflected their work ethic. They finished ahead of schedule and left both the basement and their path to the basement cleaner than they found it. Afterward, Josh fully briefed me on the operation of the system and recommended that I call CBS for annual maintenance. It is not often you encounter such courtesy and professionalism these days and my experience is that the corporate culture has a great deal to do with how your employees relate to the world. My congratulations to you for the business you have created and the people you have chosen for your team. At this point, my hope is that your system performs as well as your people. I hope to be able to write you again after a few heavy rains and report that all is well. Very truly yours, Don Hegermille

Steve was a very nice young man. Very helpful, and went above and beyond to help me.

Nick was great, spectacular, and absolutely fantastic!

Tyler was very nice and did a great job!

I moved into a place which was built in 1935 and they had put some wood down there but they hadn’t sealed the basement so it was in a pretty nasty condition when I moved in. I knew that I had to take care of it not only in terms of cleaning it up, but also handling the water itself, so I contacted Connecticut Basement Systems. I got a French drain inside the basement floor, some coverings on the walls to handle any other water that would be coming in through the wall and a little sump pump and a dehumidifier. All the work is very well done and it’s very nicely finished off. As part of that, they moved over a sink, some plumbing as well with my washer and dryer. The basement is now a livable space and it wasn’t before. I was very happy with that. The financing was all good, too. I got an interest-free loan for a year but I haven’t had any feedback from them or any form of a follow-up to see how everything is doing and they’ve been suspiciously quiet. There was also one thing that I wanted them to fix which was some electrical issues. It didn’t turn out to be theirs but it was a symptom that was caused by what had been done. It had ended up being a utility problem instead. Other than that, it’s all been good.

We had lived in our house since 1975. We had put an addition on in ’93 and they scaled back the hillside to make more space around the house. That caused a runoff that ended up with water collecting in the front corner of our house during heavy rains, so we wanted to redo the basement. The carpenters from Basement Systems were all confident and easy to work with. We were really pleased with the outcome and with the people who worked here. Their work completely solved the issues that we had.

Tyler is a very nice young man and very helpful. He set up the repaired SaniDry and explained it well. 

Ailton is very courteous, educated and very helpful! 

We are so pleased with Dan's work! He is very professional, quick and efficient. We really appreciate his work ethic!

Thank you so much, Tony, for sending me the report, with those amazing photos, and for all you did today. I really appreciate it. It was my pleasure to meet you. You are smart, professional, and very helpful. Thank you so very much. 

Dan went above and beyond to make sure my home was maintained well. Very pleased@

I had CT Basement put in my system two years ago. It was an expensive procedure but well worth the money as it has kept my basement dry! I still stress when we have HEAVY rains over a long period of time as we did last week! Unfortunately my street flooded which caused my sump pumps to work overtime and excessively hard! When the alarm on my system started blaring and the red light came on I panicked! I called my sales rep Jimmy Stablein at 12:30 am! He went on his computer to check out my system and reassured me all was fine and I would be alright! He went above and beyond and was very kind, especially since he was awakened so late at night! The alarm finally went off when the storm subsided and the next morning the red light turned green. You are to be commended for your excellent system as well as your hiring of valuable sales reps! Hopefully tonight’s storm will not be as damaging!

Bill Hause was professional and thorough! He cleaned out debris and pieces of asphalt ( from a recent new driveway installation). He was sure to clean out the entire track, sump pump and flush the system and made sure everything drained appropriately. He tested the system several times to be sure I would not have any problems! He cleaned up everything. He was pleasant and polite!

Scott was very thorough and was very professional and polite. He was also very patient and answered all of my questions.

Jamin was very polite, he couldn't have been nicer!