Testimonials for Basement Systems USA

David Ryan was excellent in answering our questions, being patient with us and telling us exactly what to expect when the crew came to do our mold remediation and installation of the basement dry system (trench and Sani-dry_dehumidifier. We found David Ryan to be an excellent, respectful professional who was obviously knowledgeable about what Basement Systems could do. He was very honest, telling us exactly how much the cost would be and giving suggestions along the way. He was patient with all of our questions and never rushed us into a decision. They missed some mold on the rafters but when asked about it, quickly fixed it. They were very hard working and respectful. Willie was willing to answer our questions even though he was very busy. Vince came later to install our Sani-dry and to fix the newly installed windows. He was able to discern the problem, fix it and show us what was wrong. He too was excellent at what he was doing, very respectful and patient as we asked questions.   The information available on your website was so helpful and full of detail about basement problems and why your company can fix them. The books you offered for free were outstanding in their explanations. The company stood out way above any others on the web. But the clincher in choosing your company was the helpful, knowledgeable, pleasant and honest young man you sent out as our inspector, David Ryan.

The service exceptional! Your technician, Aaron, was very insightful and informative. Thanks. Marshall 

Hi Keith, I had a sump pump system installed by your company in October 2020. I'm happy to tell you that it has worked great and our wet basement issues are a thing of the past. Thank you! What a relief. Especially on nights like this (Ida!). I believe you told me that we should have a yearly inspection of the system. How do I go about arranging this? Thanks again Gene Halloran

This was the most knowledgeable company that we've had look at our basement.

Elliot came out and got to the source of my water problems. In the past I’ve had water proofing quotes that never suggested a fix to my issues just a rushed solution. I do plan on moving forward with the job because it’s very affordable and a clear cut plan!

We were very impressed with Project Manager, Sean Ryan. He was professional and honest and did a great job troubleshooting our challenging basement. I now see that a basement installation is not always smooth, however, Sean's dedication to a job well done made up for the inconvenience. Thanks Sean. I'm glad you were assigned our job.

This is to thank you, Jorge, and Basement Systems for the excellent service diagnosing and fixing my basement water problem.  As you all have likely heard before, I love job the company did on my basement and sunroom five years ago.  Now, when I had a serious problem, you were there to get me through it. I appreciate it very much.   All the best, Glenn Bronson

"Chris is an absolute angel. He was very kind, professional and helpful. I love my basement now!"

My basement was flooded on 2 occasions during the 1st 5 years (2003-08) I lived here -- once during a torrential rainfall, and once after a major snowstorm.  I have been very pleased with this company's work and results, and found its employees to be responsive, considerate and skilled. In spite of some record-breaking weather events these past 8 years, a few of which have caused the sump pump to activate, my basement has stayed 100% dry. (I have also been pleased with maintenance visits from Basement Systems USA every 3 or so years since original installation of the system.

Just a note to let you know how pleased I was with the crew that was sent to repair my wall. They were well mannered, efficient, educational and easy to interact with. Once they arrived they wasted no time in setting up and taking care of the business at hand, which I really appreciated. It looks great, thanks!

We just wanted to say thanks to you and your team for a job well done. Once again, you made it right on a botched job from a previous contractor. KC just left our home. He was very professional, pleasant and informational. And with the great work he did by himself, he is a truly a 'One Man Wrecking Crew.' Thanks again! Jim and Kathleen M.

Appreciate everything you have done, has been a great experience from the beginning to end. Vince was great when he came out here, got right to it and didn't waste any time. The guys doing the installation were great, didn't even know they were here and they even cleaned up after themselves. I've heard the pump kick on a few times since installation which tells me the system is working and my basement has stayed dry!

The team did a great job and I'm no longer having problems with the basement. I am beyond happy that the musty basement smell is no longer there, a job well done.

I am so impressed with your company. From Tim in sales who explained everything in a way I could understand to the installers. They arrived on time and when they were finished they cleaned up quickly and efficiently.