Testimonials for Total Basement Finishing of Connecticut

To Whom It May Concern: After procrastinating for several years, I made the call to Connecticut Basement Systems. They took all my information and set up an appointment for someone to come assess my situation and give an estimate. An information package arrived along with the sales representative’s profile and credential sheet. The day of the appointment, I received a call a half an hour prior to Don Godbout’s arrival. He arrived with a couple brief cases of product and materials. I explained what was going on and wanted to accomplish with the basement. We went downstairs and took a look. After assessing the situation, Don gave his presentation. He had several products to offer: windows, dehumidifiers, insulation, etc. I told him exactly what I wanted and he concentrated on just that – the de-watering system. He was not a pushy sales person as most are. Don then went downstairs, took some measurements and photos for estimate. While going through this process, I was able to ask many questions and got detailed answers. If Don did not know he made a phone call and got my answers. We went back upstairs and Don worked through the numbers and gave a price. After some thought, I agreed. Don worked up all the paperwork, set a date for installation … deal done! After he left that Saturday, I had some other questions. So, I called him Sunday AM. I caught him going into church with his family. Don was very courteous and took my call. The installation crew also gave a half an hour heads up prior to arrival. The foreman introduced himself and they immediately went to work. I figured at least a couple days work but – entire project was completed right down to clean up in 1 day!! All said and done, I am happy with the project. Wish I had called sooner. Everyone I worked with was informative and professional. Don and Connecticut Basement Systems did what they said they would. I would do business again.   Sincerely yours, Lorraine Bonomi

Outstanding customer service and leaving the half-inch pipe where the discharge pipe ends! 

Tom has been most helpful in my installation. The first day of the install he was willing to be here for the crew while I was at work. I have a new job so I would have not been able to have the install done if Tom had not been willing to be at the house. This is an example of your companies excellent customer service. Everything was perfect. The price was more reasonable than others and with more included.

It could have not have been done better. The installation crew were very hard workers and very knowledgeable. The salesman was sociable and thorough. I sent a letter to the owner telling him how good all his people are. Thank you Basement Systems!

We had to reschedule and the staff was very accommodating and professional. Connecticut Basement Systems did a great job at providing a solution for our basement water problems and the service was great throughout the process.

I just had the system put in and last night we had heavy rain with flooding in some areas and my basement is bone dry for the first time!!!!! THANK YOU

The crew was polite, neat, and took the time to explain things to me. Rick Raucci was excellent. You have a great reputation. I've seen you everywhere!

Sam is an asset to the company. He was knowledgable, professional and caring. He went above and beyond! 

Very pleased with the service! 

Brendan did a great job! I was very happy with him. 

We were pleased with the work done, and very happy with Dan's service. 

Dan was the man. He was very informative, detailed, clean, and cognizant of his work. Great Man!

I had service today 10/15 for my sump with John Landry. He was extremely professional and took the time to explain things I did not understand. Thank you 

Catrell was a wonderful young man. Very personable and knows what he's doing. Great work!

Dear Bret, Noel, Shondee, Moises, Ascenio, Vic, Justin, and Ben - Exceptional people (in this case, gentlemen), and exceptional company, and exceptional service that deserves at least a little bit of a token reward!  Thank you all for a wonderful, awesome job. You are the best!Best blessing always,  The Suitor Family