Testimonials for Basement Systems USA

Incredible customer support from Basement Systems. First off,  this company is very good at what they do.  Basement Systems Rep Jorge was able to advise me and provide sound solutions that were practical and needed. My basement issues began last May after it was fully finished... that's when the leaks began... With record rainfalls in Maryland, rain created a lot of fear an anxiety in my house. My beautiful new basement home theater room was no longer prime time ready. I tried everything in the book to solve the leak issues and finally had to became serious about it. The Basement Systems team came to the house and installed their systems. No more water... not a drop.... no black mold,  great humidifier and the air feels so good to breath.  The difference is night and day.  Jorge provided great advise and went the extra mile to ensure the job was done correctly and did what I like to see that is special. He checked and double and triple checked the work after the job was finished. Thank you Jorge and Basement Systems Inc.

Job was done as explained. Professional crew. Clean up was done great. Overall we are glad we found this company on Angies List

I called and spoke to a real person-wow! Was well prepared for what seemed like a great start. So, now we would hear from a sales person. I received a call that afternoon from some guy named Jeff. Well, Jeff was very polite and asked if we wanted him to come out. Yes it was, and low and behold it was going to be our choice when and where. We said the next few days and Jeff says what day was free and then asked what time would be good for us Our day, our time and here comes Jeff – right on time, so here we go. Jeff knew the inside and outside of this business, he had been putting these in for a good many years- We took the tour, and sat down with some brochures of the product that they use and how and what they could do. He gave us what seemed like good info but we wanted to think about it, so we did not commit and told him we would call. We put it off for awhile and Jeff e-mailed me only once to make sure we knew he was still around. Never bothered us as we asked him not to call-we would call him. Got him back and went over our house again and went with most of his idea's. Not pushy at all. Here we go- Here comes a person named Sean to our front door. He told us who and where he was from and what his job was. We went down the stairs and looked over his work assignment, an I got he hek out of there. My wife and I moved and covered some of the basement "things". I went down when I heard the jack hammers, and when I got down the crew had everything else covered up. Sean was answering all my questions and telling me how and when they would be done. Well it turns out that Sean had something to add, good idea that installing a new drain would be better than using our old drain- seems all the downspouts were draining in the old pipe. They added that to the workload. Quite a good salesman. Next Sean said he and his crew were starting the walls. Sean asked what the future of the walls would be - lo and behold we were putting on wall covering that would have to be removed for our future projects. So, we decided to do it right the first time and change the plan. My first choice was the ThermaDry system, so after hearing what was going to be done, Sean said there was a nicer finished wall and it was called ZenWall, I looked at the ZenWall and said it was real nice so he got a price for the new product and that's what we got. It looks great. I just can't say enough about this crew. I would definitely recommend them to anyone! So now the word is out about Basement Systems USA  

I write to commend the work done by Mike. He is dedicated, and industrious; and seems to have that knack of quickly diagnosing a problem and fixing it. I guess that comes with experience but not necessarily possessed by all trades folks. My experience with Mike, and he has been to my house now on three occasions, is that he cares and wants to do a good job. If ever I need help in the future, send Mike.I also want to add that I am impressed with the company in general. They seem dedicated to customer satisfaction. I sense they are successful, and I predict they will be around for a long time. That is reassuring to me.

Jeremy and his crew were awesome!  I can't say enough about how hard they worked and how pleasant and professional they were. What a great job they did!

Josh is a great guy! 

Very happy with the work that was done and the team that came out to the house were efficient. They answered all the questions I had asked and reached out to me even after the install.

This is a follow up of the work that was done by your crew, Bernie, Fernando, and Jose.  They did a awesome job. It was very physical labor. Bernie explained everything along the process. They were professional, cleaned up, and I have already recommended basement systems USA to a co worker.   Thanks,   Greg Pack

Basement systems USA was prompt to respond to my initial phone call. They provided us with lots of options and pricing based on our financial situation and current problem situation. The person who came out to evaluate our basement and explain the products was very nice and took his time to make sure we understood everything. The work was done on time and completed according to the contract without any issues. The workers did their work but were courteous and cleaned up all the mess before leaving. The drain has kept our basement very dry up to this point (however we have had no major floods or hurricanes)

Project went well. Guys were great

Jeff is very knowledgeable and very easy to communicate with.

Tom was great! Very impressed with your inspector and the variety and professional product solutions!

No issues since install, happy with the work that was done on the home.

LOVE BASEMENT SYSTEMS! They repaired a leaking crack in our basement and we haven't had any problems since! Crew was so nice! They worked quickly and efficiently. They answered all of our questions and gave us peace of mind. So glad we found this company. We would definitely recommend them!

I John Owens has great customer service skills. He was very knowledgable and answered all my questions in detail. He was curtious, caring and extremly knowledgable. I am very appreciative!