Testimonials for Basement Systems USA

Basement Systems USA is a great company. I never write reviews but I have to say I was so happy with the work they performed in my basement. I had extreme water damage behind the walls of my finished basement that was never seen by the home inspector a few years back. Over the last year every time it rained I would have small amount of water on my basement floor. Finally in a large rain storm our basement flooded. I called Basement Systems USA and Dave Ryan came to my house, did a full inspection and found the problem areas. His crew came out lead by the foreman Estaban and three days later I have a dry and smell free basement. The installers were great, hardworking and professional. I can't recommend this company enough and I am finally happy I can use my basement!

The company was very professional from the initial consultation to the completion of the work. The work crew were good at their jobs and their experience showed. They were very respectful of my home and property. They worked tirelessly for two days to complete the job. I didn't see them take any breaks except for lunch. Willie the supervisor, Chris,Ted and Mike did an excellent job and I was well satisfied with the work and the way they left my home after the completion of the job. We did a refinance of our home to pay for this and were caught in a kind of catch 22 situation. The company wanted to be paid upon completion of the work but the Bank wanted the work done before approving the refinance. I had the bank contact Basement Systems USA and they were able to work things out to get the job done. I am so appreciative of basement systems USA for working with us and the Bank to get this done. I can't say enough good things about them. I would recommend them to anyone.

After some initial issues with this company, I was very impressed with how my situation was dealt with. Pete the owner stepped up and worked with me one on one to solve the problem. He kept reaching out to make sure all was going well. And again when it was finished. I appreciate them helping solve my annoying basement issue. I also loved the concern they showed for the customer.

Hi my name is Keith Adkins,I’ve recently had my basement waterproofed by Basement Systems. Their response to my inquiry was very fast. Mike Cook, the inspector, came out and inspected our basement and listened to our concerns and made recommendations for them as well as our goal for a basement transformation. They offered a full complimentary package to do our complete basement making it as clean, dry and mold free as possible. We decided to do our basement project in phases to give us time to process our thoughts and schedule in the work. Phase one, we chose to do the Water Guard system. They recommend that you prepare your basement ahead of time and I would recommend you do as well. This is a very dusty dirty job.The project was scheduled, the trenching team arrived on schedule. We first talked with them about our project and what was expected. The team worked really hard, also taking the time to answer our questions throughout the day. By the end of the trenching project they cleaned up nicely and the trenching looks and works great. They installed the sump pumps and ensured all were working properly. Just want to say that this is truly a dusty dirty job. So don’t expect your basement to be squeaky clean when they leave. You will need to clean up the dust part. A little vacuuming, mopping and wiping down will do. We were lucky with the weather being nice enough to not use the AC or heat during this time.The second phase we did the walls. The team showed up as scheduled. We talked about our project. We had chosen ZenWalls and some Foamax to cover our block walls. They got right to work and did a nice job. I will have to say, I do prefer the ZenWall covering better than the FoaMax. It just looks much better and cleaner looking. We chose FoaMax for our storage area to help keep the cost down. The FoaMax is nice and affordable and was suitable for our storage area. The bright white surface does help with the lighting.There were some unforeseen things that came up. Due to the COVID 19 we are waiting for our backup pump and Everlast windows. I hope they come in soon. Don’t want to be without that extra bit of protection.To sum up our experience with Basement Systems, I would recommend them. At first I felt the products were pricey. I think the products they offer are what I needed and made sense to me for our project. I wanted a long term and effective solution that gave me peace of mind. Take their advice and don’t be afraid to question them, they will answer your questions. Don’t be afraid of expressing your concerns. They will listen and work with you as they did with me. We look forward to the completion of our basement, this will offer so much more living space.Sincerely,Keith

My foreman, Nate Fincham and his crew were exceptional. They worked hard and they finished on time. It was a rainy day and they left no mess. All the guys wore their masks and were covid compliant. Nate was always on top of keeping me well-informed. I couldn't have asked for a better crew, they get an A+. I am very pleased with the work and will refer Basement Systems USA to everybody and anybody who has issues with their basement.

From start to finish, my experience with Basement Systems USA was really top notch.  “Start” includes the informative presentation from salesman to conversations with ever-efficient production manager who kept me well informed about all phases of the work being done. They answered every one of my questions (I had a lot of them!), and was knowledgeable and professional.  The team worked hard, steady, and efficiently, which led to a terrific final result.  

I was very happy with the work that was done. My basement is dry and no more basement smell.

 The guy who was out here was so sweet, such a nice guy and he did a fabulous job.  Very nice guy, polite, kind and particular about everything

Javier was wonderful, absolutely excellent, he answered all of my questions, was very thorough, he took care of everything, showed me everything and explained everything he is just really great!

The crew was conscientious and dedicated and Morgan was very attentive and more than happy to accommodate.

We wanted to express our happiness with an awesome job done on our basement. We went from a dreary cellar to a room our family can enjoy! Charlie was helpful in taking our ideas and making them work, keeping cost in mind. We are pleased with the quality and workmanship of your employees and the courteous & respectful attitudes they have.

Crew was fantastic, hard working, professional and friendly

Jeff was very professional, friendly and knowledgable

Tim Schlegal did an excellent job explaining the problems in my basement as well as the products your company has developed to deal with such issues. I was convinced your company had the solutions and was ready for a successful, guaranteed fix. Javier and Benjamin were polite considerate and incredibly hard working. Javier consulted me when he found an additional crack in my wall as well as to confirm the correct floor coloring I chose. Javier demonstrated that he was dedicated to his job by coming back on a Saturday, the 6th day in a row to complete the job. He made sure I was happy with the end results. It has rained twice since the work has been completed and there has been no leaking. Please know how happy this makes me! Based on my experience I will not hesitate to recommend your company to my friends and family, especially if they can receive information from Tim and work with Javier.

My installation (smart sump and dehumidifier) was done 12 years ago. I recently had an issue and basement systems had a technician come out within a week. He performed a few tests and determined that the battery needed to be replaced. The technician, John, was professional, very knowledgeable and friendly. He is absolutely an asset to your company. I am extremely happy with everything and highly recommend them. Please feel free to use me as a reference. Thank you!