Testimonials for Basement Systems USA

Javier was at excellent performance on the job today

After a long night of manually pumping water out after a power outage rendered our sump pump useless, we hired this company to install a new sump pump pit with a waterproof housing and install a second pump and a battery back up. This was in 2012 and we have never had another sleepless night manually pumping again. Jorge, the installer completed the job quickly and professionally. Since then, they have been back to service and maintenance our entire sump pump system and Jorge always comes. I appreciate that they send the person who installed the system because he knows what to look for. They have honored their warranty and we were able to transfer the remaining warranty to a new buyer after we recently sold the home.

Bernie and William were absolutely wonderful. They were nondisruptive and did a beautiful job and cleanup and were very personable

Basement Systems USA recently installed a Super Sump system and waterguard track in my basement and an outside underground sump pump drain pipe with ice guard and lawnscape outlet. The crew did an excellent job installing everything and cleaning the work area when finished. My only criticism was that, after installing the new discharge pipe, they didn;t cement over the hole they'd made in the concrete wall. I called the service dept and the manager said of course they'd fix that. I also asked if the outside drain pipe could be shortneed so the lawnscape outlet would drain better over the lawn. Again, he said yes because they wanted me to be satisfied. Mike Dyer was the technician who came to do the additional work, and I can't praise him enough. He d id a beautiful job of cementing over the hole in the basement wall-- you'd never know it was there. He shortened the outside drain pipe, refilled & tamped down the trench, and then went the extra step of obtaining & installing a popup outlet that works better in my yard. Mike also installed an 8' chute on the downspout to drain water away from my patio. Basement Systems did not charge me for any additional work. They mean it when they say they want their customers to be happy. I would recomment them without hesitation.

From the start the crew did a great job and in a timely manor. Julio and his team turned my basement into a livable area and I am really happy with the outcome of the work that was done.

Hired them for 3 projects I have installed this basement waterproofing solution in 2 homes. System speaks for itself. Nothing better on the market. Work was first-rate. Expectations were presented prior to the project. Details on what would happen and how the project would go. Would not hesitate to use again ERV installed New basement egress. This project did not go as planned, but not at the fault of basement systems. Was originally supposed to get a BILCO door but due to unforeseen issues, that was not able to happen. They ended up installing a new staircase from my basement to ground level. Work was first-rate and ended up better than a bilco door. The company re-landscaped and everything is as it was. All work performed was top notch and no issues on anything they have done

Highly Recommend this company. I had a leaking wall and windows in my basement. They did an excellent job. The area was cleaned up. They showed up on time, and work a full day. The job was reviewed with me prior to starting, and after the work was done. I also got a courtesy call from the company. So far, no more leaks. I am pleased.

Although I was out of the country for the install, I am very happy with the project and everything looks great. 

"Jordan and his team were great! They were so nice and professional.They were very polite and worked so hard. You've got some really good guys there." 

Jorge C. and his crew did a great job installing the system, and Mike D. even came back out and fixed a cement issue. We have had a few rains, and the basement is still dry. Great job!

I trust this company with any tough job. I m a DIYer and can do a lot on my own, but I come to Basement Systems USA for any thing out of my league. They are always great and so trustworthy

Gary spent a lot of time explaining the mechanics of what had happened to cause my basement to flood. A lot of it was the opposite of my intuition, but he patiently answered all of my questions. In addition to an overall estimate for waterproofing our basement, Gary worked with me to sketch out a first-phase project that would solve our immediate issues while remaining reasonably affordable. I really appreciate that, and that is one of the reasons we'll be using your company in the future.

I would like to thank you and your staff for the excellent service we have been given over the years. This past year you have investigated and corrected over ten separate flooding situations in the basements of our community. Your service is prompt and professional. As a property manager, it is a pleasure to call unit owners to follow up on your work. I have yet to receive a complaint.

We are very pleased with the workmanship. The crew was keen to do a good job and keep us in the loop about everything.

I was very happy with Jeff and the team that did my installation. They showed up on time, did excellent work, cleaned up after themselves and worked hard despite the hot weather.