Testimonials for Basement Systems USA

Esteban, Elicio, and Emerson were a wonderful crew. Esteban has great customer service skills as he double checked with me all there was to do, explained how they would seal the top of the install, and assured me that they’d leave no debris inside the trench & could install behind my appliances (ie heater and furnace) with ease. How they tucked the install behind the narrow space of drywall behind my washer/dryer is beyond me! :-D  I was pleased w/ the finished product, and how smooth & clean the walls & the lip of the trench look now compared to before. We had a heavy rain after that and i could see already the clean space alleviated some of my issues.

Did not find mold, but cautioned against some moisture seeping into the house.Recommended calling a plumber for a leak in the hose. Gave specific suggestionsfor preventive maintenance. Very friendly and professional

They were very professional. They also explained in details what the work consisted of step by step. If you had any problems or questions they were right there to answer any questions.

Jorge was very knowledgeable and answered all my questions.  He was a pleasure to work with.

So glad we did it! This was a project that we were not looking forward to. We had no idea how it would go! Choosing the right company makes all the difference and we made the right choice with Basement Systems USA. The company has amazing values and work ethic evident by the guys working in our home. We did it right before we went on vacation and we could have peace of mind knowing our basement problem was finally SOLVED. The best part is you don? t even know the sump pump is running! It runs so quietly that you don? t even notice it!

Had sump pit expanded and deepened and new pump installed. Work done on time, neatly, and efficiently. Did not disrupt our routine. Area is clean and upgraded. It is something that does not show itself, but we know the importance of this thing. We have an old, old field stone basement and water is always an issue. The new pit is larger and should cut down on wear for the pump, a battery backup system that give peace of mind for the power outages that come usually in heavy and crazy storms, as Baltimore sometimes gets these.

We have a pretty serious water issue under our home with a high water table and underground river that left our old sump pump gasping during 2018's heavy rains in Maryland. We found peace of mind by getting one of their dual sump pumps systems that has the backup just in case, and it has worked perfectly ever since. Their teams are professional and courteous and got the job done, and we thank them for their efforts!

Pete Westera's Basement Systems did an amazing job waterproofing our Federal Hill church crawl space. It was not an easy job at all being in an old building and being in the city. The crew was very knowledgeable and knew the right thing to do in some very difficult and complicated situations.

Although the job was expensive, I consider it a tremendous deal for the amount of work they performed. The quality of their work is quite impressive. It far exceeded my expectations. All around, this company is a delight to work with and I highly recommend them for any basement waterproofing needs. The basement is now bone dry. I can also rest easy knowing that the work is guaranteed and transferable with the sale of the property, something that will be appealing to a home buyer. This company is a class act.

Matt and his guys were fantastic, friendly and worked extremely hard on getting this done.

The service before, during, and after the work they performed in our home was outstanding! Very friendly staff and helpful when setting everything up. The crew was polite and happy to answer any questions while they worked. Cleaned up after themselves very well too!

I just wanted to thank you for sending an amazing crew. Chris and his team were very professional, conscientious, diligent, and hardworking. I am truly pleased and I hope they can get a raise or bonus for their hard work. Tina was a tremendous help and was very courteous and I am grateful for All of you!!! Thank you again Ciara Kizzie

The team was great and answered all my questions. I haven't had any issues since my install. Very thankful for this company.

To my relief (and surprise), the salesman/estimator was very straightforward and willing to discuss options/ best solutions with me, without pressuring me to automatically purchase the most expensive system.  He was clearly very knowledgeable and was patient and courteous throughout our meeting. Your reputation is stellar, for sure.

Good morningJim, This is Karen Faherty from Baltimore Md 21214. The project was just finished yesterday and we are very happy with the work done.   Thank You! Karen Faherty